Falcon Casino support is available every hour of every day – including weekends and bank holidays. Whatever your question, you can reach a real agent instantly via live chat on the site or in the app, or send a detailed query to [email protected]. Average live chat response time: under 60 seconds.
VIP players from Level 11 have a dedicated personal manager as their direct line to priority support. Not yet a player? See the sign up page to create your account.
The fastest route to a Falcon Casino agent. Click the chat icon in the bottom-right corner of any page on the site or in the app. Connected in under 60 seconds. Handles account access, payment queries, bonus issues, verification guidance, and all general enquiries.
Start Live Chat →Best for detailed queries requiring documentation, issues where you want a written record, or complex cases involving verification or payment disputes. Most emails receive a response within a few hours. Include your registered email address and a clear subject line for the fastest handling.
Send an Email →Many common questions are answered in full on the dedicated guide pages below.
Forgotten password, account locked, 2FA issues, VPN, biometric login.
Payment methods, processing times, limits, crypto deposits, fees.
Payout times, limits, verification, crypto withdrawals, pending payouts.
Welcome bonus, weekly offers, wagering requirements, VIP cashback, Bonus Shop.
iOS and Android download, installation, biometric login, app-exclusive bonuses.
Deposit limits, self-exclusion, time-outs, external support organisations.
When you reach Level 11 in the Falcon Casino loyalty programme, a dedicated personal manager is assigned to your account. This is a single point of contact who knows your preferences and handles your queries with priority.
Via live chat (click the chat icon on the site or in the app) or by email at [email protected]. Both are available 24/7, every day of the week including weekends.
Falcon Casino live chat connects you to a real agent in under 60 seconds in most cases. Response times do not change outside of standard business hours – our team is available around the clock.
[email protected]. Include your registered email address, a clear subject line, and a full description of your issue. Most email queries receive a response within a few hours.
Yes. Falcon Casino support is available 24 hours a day, 7 days a week, including Saturdays, Sundays, and bank holidays. There is no reduction in service availability or response time outside of standard business hours.
A personal VIP manager is assigned automatically when you reach Level 11 in the Falcon Casino loyalty programme. All registered players are enrolled from their first deposit – no application required. Already a VIP at another casino? Email [email protected] to arrange a level transfer.
