Privacy Policy

1. Who We Are

This Privacy Policy applies to aarknetworks.com, which provides access to Falcon Casino online, operated under a Costa Rica licence. For all privacy enquiries: [email protected].

2. Data We Collect

Registration & Account

• Email address and encrypted password
• Full name, date of birth, and residential address (where provided)

Identity Verification

• Government-issued photo ID
• Proof of address (utility bill or bank statement within 90 days)
• Source of funds documentation where required

Financial

• Payment method details (handled by PCI DSS-compliant processors)
• Transaction history: deposits, withdrawals, wagers

Usage & Technical

• IP address, device information, browser type
• Pages visited, session duration, and game activity records

3. How We Use Your Data

• Account management: Creating, maintaining, and securing your account and Falcon Casino login.
• Payments: Processing deposits and withdrawals.
• Verification: Confirming identity and age before processing withdrawals.
• Fraud prevention: Detecting and preventing fraudulent activity.
• Support: Responding to queries and resolving issues.
• Marketing: Sending communications where you have opted in. Unsubscribe at any time.
• Legal compliance: Meeting applicable obligations.

4. Data Sharing

We do not sell your data. We share it only with payment processors, game providers (limited session data), KYC/AML services, regulatory authorities where required, and SoftSwiss for platform delivery. All recipients are contractually bound to handle data responsibly.

5. Cookies

We use essential cookies for site functionality, analytics cookies to understand usage, and marketing cookies only with your consent. Manage preferences via your browser settings.

6. Retention

Data is retained for the duration of your account and up to five years after closure, or longer where required by law. Financial records may be kept for up to seven years. Data no longer required is securely deleted or anonymised.

7. Security

All transmissions use SSL/TLS encryption. Passwords and sensitive data are encrypted at rest. Access is restricted to authorised personnel. Regular security assessments are conducted.

8. Your Rights

You may request access to, correction of, or deletion of your data; restrict certain processing; receive your data in portable form; and object to marketing. Contact [email protected]. We respond within 30 days.

9. Minors

Falcon Casino is for adults aged 18 and over only. We do not knowingly collect data from minors. If we discover a minor's data has been collected, it is deleted immediately.

10. Changes

Material changes to this policy will be communicated by email or on-site notice. The date at the top of this page shows when it was last updated.

11. Contact

• Email: [email protected]
• Live Chat: 24/7 on the website and app.